About Us

Founded in 2019, Flamez Casino was built by a small team determined to do online gaming differently: put players first, offer transparent conditions, and deliver high-quality gameplay without unnecessary complications. The idea grew from conversations with real players and industry insiders who asked for a platform that combined great games with clear rules, reliable payouts, and straightforward customer support. Since launch, Flamez has focused on steady improvement—listening to feedback, refining the product, and expanding services while keeping trust at the center of every decision.

What We Stand For — Fairness, Safety, Service

Integrity guides everything we do. Fair play and verifiable game outcomes are non-negotiable: we use tested random number generators and publish clear wagering and payout policies so players always know what they’re getting into. Responsible gaming is embedded into our platform through preventative tools and staff training. And service isn’t an afterthought—our support teams are trained to solve issues promptly, explain rules, and help players manage accounts with respect and clarity.

A Game Library Built for Variety and Quality

Flamez offers a broad selection of games to suit different preferences and play styles. You’ll find modern slots, classic and progressive jackpots, table staples like blackjack and roulette, and full-featured live dealer rooms. To guarantee strong entertainment value and fairness, we partner with leading providers including Betsoft, Bgaming (Softswiss), Blueprint Gaming, Evolution Gaming, NetEnt, Play’n GO, Pragmatic Play, Yggdrasil and many more. That depth of studio collaboration ensures high production values, smooth performance, and frequent new releases.

Payments You Can Trust — Fast, Familiar, Flexible

Managing money should be simple. Flamez accepts a range of trusted deposit and withdrawal methods, including Apple Pay, Google Pay, Visa, MasterCard, Neteller, Skrill, PaySafeCard, ecoPayz, MuchBetter, Mifinity, and bank transfer. Accounts support EUR and USD. We aim for quick, transparent processing and publish clear limits for withdrawals; very large payouts may be scheduled in instalments according to published rules.

Protecting Your Data and Funds

Security is foundational. Flamez employs industry-standard encryption and secure server infrastructure to protect personal and financial data. Rigorous identity verification (KYC) and anti-fraud monitoring help keep accounts safe and ensure compliant play. Games are independently tested to confirm randomness and fairness, and operational processes follow strong regulatory and audit practices to maintain accountability.

Responsible Play — Practical Tools and Support

We provide a suite of tools so players can control their experience: deposit limits, cooling-off periods, self-exclusion options, and session reminders. If someone needs help, we point them to internal assistance and to established external organizations that provide counselling and support. Our approach is to offer immediate, practical measures and to educate players on healthy gaming habits rather than burying these safeguards out of sight.

Meet the People Behind Flamez

Our team combines operators, compliance specialists, product managers, and customer-care professionals with hands-on casino experience. Many joined Flamez after careers at major operators and technology firms; they bring a focus on product reliability, sensible policy design, and human-centered service. Everyday decisions are informed by data and player feedback—our roadmap reflects what real customers ask for, not just trends.

Industry Recognition and Player Confidence

Flamez has drawn positive attention from industry media and players alike for clarity in terms and steady product growth. Reviews highlight our game selection, straightforward promotions, and responsive support. We continue to pursue third-party evaluations and to participate in audits that reinforce player trust.

Time-Sensitive Welcome Offer — How to Get Started

New players can boost their first deposit with a generous welcome package: 200 free spins (100 credited instantly, then 25 spins per day over the next four days). Minimum deposit to qualify is €20; winnings from those spins carry a 10× wagering requirement and each credited spin set expires 24 hours after issuance. Free spins are non-sticky and must be used before withdrawing funds. This promotion is available for a limited time and may change, so make your qualifying deposit and activate the reward in “My Rewards” while the offer stands.

Ongoing Rewards and Loyalty Perks

Beyond the welcome package, Flamez runs daily cashback up to 15% (up to 20% for VIP members) with a 10× wagering requirement. VIP players can apply for an “Inferno” cashback upgrade through the cashier for enhanced benefits. Note the daily cashback cap and the payout schedule for very large wins—these safeguards help keep the platform sustainable and reliable for all users.

Need Help? Reach Us Directly

We keep support accessible: a comprehensive FAQ, live chat for rapid answers, and email support at support@flamez.com. If you encounter a technical issue, need clarification about a bonus, or want to adjust responsible-play settings, our staff will guide you through the options and next steps.

Join a gaming environment designed around clear rules, robust security, and a wide game selection. Whether you’re chasing a big jackpot, learning a new table game, or simply enjoying a confident, well-supported experience, Flamez is built to do right by players and to keep improving through transparent practices and direct player feedback.